Refund policy

RETURNS & REFUNDS

Right to cancel :
If you are in the EU,USA or UK, you have 14 days from the day you receive your order to change your mind, for any reason. You then have a further 14 days to send the piece back to us.

How to start a return :
Email studioviteo@gmail.com with your order number before sending anything back. We will confirm the return address and guidance .

Condition :
Pieces must come back unworn, unwashed and in the same condition they
arrived in, with all original packaging and any tags still attached. We cannot accept pieces that have been worn, washed, altered or damaged after delivery.

Return postage :
You cover the cost of sending the piece back to us. We recommend a tracked service — until it reaches us, the piece is your responsibility.

Refunds :
Once we receive and check the piece, we refund the full amount you paid to your original payment method within 14 days. Delivery to you was free, so there is nothing to deduct.

One-of-one pieces :
Every piece is unique and exists only once, so we cannot swap a piece for the same one in a different size. You can take a refund, or choose another available piece instead.

Altering :
Pieces we have shortened or altered to your measurements are made to your specification and cannot be returned or refunded, unless they arrive faulty.

Faulty or incorrect items :
If a piece arrives faulty, damaged in transit or is not what you ordered, email us within 14 days of delivery with photos. We cover return postage and will refund you in full, including any costs. This does not affect your legal rights.

Contact
studioviteo@gmail.com — we reply within 1–2 working days.